Meet Holly -
Your Customer Service Rep
That Never Sleeps
Holly handles 80%+ of your customer queries instantly across WhatsApp, voice, and email. She cuts costs, delights buyers, and frees you to focus on growing your business.
Customer Support is Holding You Back
Repetitive queries (deliveries, returns, warranties) make up 70–80% of your customer service workload. Staff are stretched, costs are climbing, and response times slip. That means missed opportunities and unhappy customers.
Holly has it covered
Holly takes the pressure off your team by handling the repetitive questions that eat up hours every day — from delivery updates to warranty checks. She’s fast, reliable, and always on, giving your customers instant answers while freeing you to focus on sourcing stock and growing your business.
Handles 80%+ of customer queries instantly
Works 24/7 — never tired, never sick
Escalates seamlessly to your team when needed
Integrates with WhatsApp, marketplaces
(Amazon, eBay, Back Market, Refurbed), and your CRM
How Holly
Works
Escalates to Human
Complex issues? She hands them over to your team
Instant Replies
Holly replies instantly with accurate answers.
Check Order
Holly checks order details from your CRM & marketplaces..
Message Received
A customer messages you on WhatsApp.
Custom Strategies
Tailored communication plans to match your brand’s unique goals and amazing audience.
Seasonal Campaigns
Leveraging seasonal trends to boost visibility and with amazing audience engagement.
Event Promotion
Creating impactful PR campaigns that elevate your events and amazing brand image.
Media Relations
Building strong media connections for effective and amazing memorable brand stories.
The Benefits of Hiring Holly
Cut Costs
Holly costs less than a single hire..
Save Time
Instant responses mean fewer escalations.
Delight Customers
24/7 availability = higher satisfaction & repeat sales.
Stay Competitive
Be an early mover with AI support built for your market.
Trusted by Secondary Phone Traders.
Works seamlessly with Amazon Renewed, Back Market, Refurbed & eBay.
Created by industry insiders, for traders.
Proven cost savings.
Handles high volumes of customer queeries.
Transparent Pricing
Explore tailored PR solutions designed to fit your brand goals and budget—whether it’s a one-time campaign or full media management.
SET Up
£500/one off fee
An essential package providing targeted press releases and media outreach, ideal for startups or growing businesses looking to build a presence.
Press release distribution
Media list targeting
Basic media monitoring
Standard reporting
Ongoing subscription
£500/month
An enhanced package offering strategic communication plans and deeper media engagement, perfect for expanding brands seeking greater visibility.
Tailored PR strategy
Influencer collaborations
Premium media placement
Custom reporting
Luxury Spotlight
$999/campaign
A premium experience with full-service media relations, storytelling, and brand positioning — perfect for businesses aiming for maximum impact.
High-profile media coverage
Personal brand consultation
VIP event PR management
Dedicated account manager
Frequently Asked Questions
Q: What do you need from me??
We keep onboarding simple. All we need is access to your CRM, marketplaces (like Amazon, eBay, Back Market, or Refurbed), and a few brand guidelines — things like your tone of voice, FAQs, and escalation rules. From there, we’ll set Holly up to handle your customer queries seamlessly.
Q: How quickly can I get Holly set up?
Most traders are live within 6–8 weeks. That includes setup, testing, and fine-tuning Holly so she feels like part of your team. Our onboarding team guides you through every step, so you can start saving time and money fast.
Q: Can I call the AI anything I want?
Yes! While we introduce her as Holly, you can rename your AI rep to match your brand. Whether it’s “Sam,” “TradeMate,” or something unique, your customers will experience consistent, friendly support under whatever name you choose.
Meet our AI Team
Sienna
Customer Engagement Specialist
James
Marketing and Content Specialist
Grace
Lead Generation Specialist
What others are saying
"Transformed Customer Services"
"Holly has completely transformed our customer service. We went from hours spent answering repetitive questions to instant responses 24/7. Our buyers are happier, and my team finally has time to focus on growth."
- James P., Secondary Phone Trader
"My life changed
forever"
"The cost savings were obvious from day one. Holly handles the majority of our queries without needing breaks, training, or sick days. She’s like having an extra team member we can always rely on."
- Amira K., Wholesale Refurbisher
"Highly recommend
this"
"I was worried about setup, but the onboarding was seamless. Within a few weeks, Holly was answering customers on WhatsApp and logging everything into our CRM. It feels like she’s been part of the team forever."
- Luca M., E-Commerce Director
The Mate that
never sleeps
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